How It Works

When will my flowers ship and arrive?

Live flowers are shipped every Monday. We partner with FedEx and Golden State Overnight (GSO) for all of our shipping. The following are the GSO expected transit times*:

Arizona, California, and Nevada: Arrives on Tuesday

New Mexico, Idaho, Oregon, and Washington: Arrives on Wednesday

Utah: Dependent on zip code, may arrive Tuesday or Wednesday

*Delivery transit times are not guaranteed due to unforeseen circumstances. Orders received by 11:59pm PST on the previous Sunday will be sent on the following Monday. Please note all of our products ship in separate packages.

How long will my flowers last?

The life of a flower depends on its variety. We recommend an every other week frequency to keep your desk, and ideas, blooming. You can cancel or change your frequency any time. For more tips, visit our Flower Care page.

Where do the flowers come from?

We only source from farms that are Rainforest Certified, one of the industry's most conscious and sustainable programs. Most of our flowers are locally sourced in Southern California or Baja. Depending on specialty varieties as well as time of year, we may also source from Holland or South America.

How does it work?

In just a few clicks, you can enjoy beautiful blooms that breathe life into your space. Read more here.

Where does Petalfox ship to?

Currently we are shipping to Arizona, California, Idaho, Nevada, New Mexico, Oregon, Utah and Washington. We’ll be branching out soon, let us know where you want us to ship next and share your email to receive updates.

I have already ordered

If you would like to request a change to your order, please send us a note at support@petalfox.com. Our team will review your request and do everything we can to make the change but cannot guarantee changes will be possible.

We can cancel your order up to 24 hours after it has been placed. Please send us an email to support@petalfox.com with your order number and cancellation request within the specified timeframe and our team will take care of it.

Absolutely, if you’re unable to receive the next week’s Petalfox bouquet for any reason you can skip a week. We encourage you to treat someone else to your flowers! You can update the delivery information in your account Addresses >> Add New Address. If you just want to skip, you can also do so in My Account >> Manage Subscriptions. Any changes to the following week’s shipment must be made by the previous Saturday at 11:59pm PST.

Once your Petalfox bouquet ships, we’ll send you an email confirmation with tracking.

We ship live flowers on Mondays via FedEx or Golden State Overnight (GSO). Please check your tracking email for more details.

Orders received by 11:59pm PST on the previous Sunday will be sent on the following Monday.

Petalfox does not require a signature for delivery, but each shipper has its own rules and regulations and could be dependent upon the address you ship to.

To update your address for your weekly delivery, login to your account >> View Addresses >> Add a New Address. Changes to weekly deliveries must be received by Saturday at 11:59pm PST to be applied to following week’s shipment.

Unfortunately we cannot reroute a shipment once it has been sent.

Check your tracking information for the status of your package. You can find tracking information in the shipment email we send.

If you’re still having trouble, please email us at support@petalfox.com so we can help. We will work to find the shipment or make sure you receive a new Petalfox bouquet!

Our team will review your request and will work to make sure you’re happy with the final solution, we will notify you of the approval or rejection of your request. If approved, a replacement shipment will be sent to you within 3 - 5 business days. Once shipped, you will receive an email confirmation with tracking information.

You can reset your password on the account login page at Petalfox.com.

If you want to cancel your weekly delivery, you can do so in My Account >> Manage Subscriptions. Next to each of the products you are subscribed to is a cancel button. You would use this if you would like to no longer receive this product. Any changes to the following week’s shipment must be made by the previous Saturday at 11:59pm PST.

We hate to see you go, but we can assist in cancelling your account. Send a quick note to support@petalfox.com with the name and email address for your account and let us know how we can help.

We will process your payment after you confirm your order in the system. You will be charged for future orders on the corresponding Sunday based on your delivery frequency. Please visit our Terms and Conditions for additional information.

We want to make sure you’re happy with your flowers. If you are unsatisfied with your product please contact support@petalfox.com within three (3) days of receiving your order including an overview of why you’re dissatisfied, your order number and any relevant photos. We will send replacement shipments for the following reasons: your shipment never arrived, it arrived damaged or the product was subpar. If requesting a replacement shipment for any reason related to damage or subpar product, clear photos must be provided with your request.

Our team will review your request and will work to make sure you’re happy with the final solution. We will notify you of the approval or rejection of your request. If approved, a replacement shipment will be sent to you within 3 - 5 business days. Once shipped, you will receive an email confirmation with tracking information.

We only replace items if they are defective or damaged. If you feel your product is defective or damaged, follow the procedure detailed in the above ‘Refund Request’ section.

Your arrangement has been carefully handmade and packaged by our team. When you receive your shipment, unwrap and open the package. Visit www.petalfox.com/pages/flower-care for detailed instructions on taking care of your blooms.

We’ll include care instructions in each Petalfox shipment. You can also check out our flower care page for frequent tips on taking care of your arrangements and helping the flowers last as long as possible.

I have not ordered yet

In the Petalfox shop, choose a pre-paid package or weekly subscription during checkout.

Following your checkout, you will receive an order confirmation along with a link to register and view your delivery schedule. Wait for each week's email or login to your account to make changes anytime.

Pre-paid packages allow you to pay once at checkout and then each bouquet ships once each month. We currently offer three packages: three months, six months, and twelve months. Purchase the pre-paid package of your choice and you will be charged immediately for the entire package and your first shipment will be sent the following Monday.

The package includes the total number of shipments indicated and flat rate shipping for each bouquet (via our shipper FedEx or GSO: Golden State Overnight).

Each of your shipments will feature that week’s curated Petalfox Flowers bouquet.

Orders will ship once per week on Mondays. Orders received by 11:59pm PST on the previous Sunday will be sent on the following Monday.

Definitely. Add as many products as you would like to your cart and go through the checkout process. If you need to ship multiple items to separate addresses, please complete a separate order and checkout for each address.

These packages allow you to pay once during checkout and each bouquet ships once per month. We currently offer three packages: three months, six months, and twelve months. Purchase the pre-paid package of your choice and you will be charged immediately for the entire package and your first shipment will be sent the following Monday.

The package includes the total number of shipments indicated and flat rate shipping for each bouquet (via our shipper FedEx or GSO: Golden State Overnight).

If you’re having trouble, first check with your bank to make sure your card is active. If you’re still having trouble, please reach out to our team via email at support@petalfox.com so we can assist.

We currently accept Visa, Mastercard, American Express, Discover, JCB, Diners Club, Apple Pay® and PayPal™.

You can help us choose our next location! Please sign up and we’ll notify you when we are ready to bring our bespoke bouquets right to your doorstep!

We parter with Fedex and Golden State Overnight (GSO) for all of our shipping needs and offer discounted flat rate shipping to our customers. All of our products ship in separate packages.

If you've selected one of our live floral products, we will ship via GSO or FedEx. The following are the GSO expected transit times (delivery transit times are not guaranteed due to unforeseen circumstances).

  • Arizona: next day service
  • California: next day service
  • Idaho: two day service
  • Nevada: next day service
  • New Mexico: two day service
  • Oregon: two day service
  • Utah: next day or two day service (dependent upon zip code)
  • Washington: two day service

Each week our team thoughtfully curates the Petalfox bouquet with unique blooms that you may not have seen before. The best part of receiving our arrangements is experiencing the joy of having a hand designed bouquet delivered, so you can enjoy seasonal varieties and learn about each flower in our floral recipe card, included with your bouquet. See our weekly flower care page to view all of our past recipes.

We are currently shipping one arrangement size. If you’re looking to fill a larger vase or vessel, we recommend ordering multiple Petalfox bouquets and combining them into one arrangement upon receipt. Our partners do this all the time and it works wonderfully!

We’re continually creating and working on new products; if you have suggestions for us or would like to chat, we’re always looking for new ideas and feedback. Send us a note at hello@petalfox.com.

General

Petalfox is a lifestyle brand that begins with flowers. We craft small moments, made of flowers, that fit perfectly into your lives. And because time is our most valuable resource, we add the convenience of a weekly delivery model so you can set it and forget it. Read more about us here.

We have noticed that there is wide spectrum of floral services including those provided by local flower shops, grocery stores and online delivery services. However, while most of the industry is focused on gifting and events, we believe that there is an opportunity to engage in the timeless act of botanical appreciation, every day.

We cater to personal, everyday spaces. Petalfox Floral Weekly Collections are perfectly sized for your desk or at home in more intimate spaces like an entry, coffee or bedside table. Set these flowers among wares in your clothing boutique or coffee shop and regular deliveries ensure that you’ll have fresh flowers for your social media content every week.

When you shop, you can choose pre-paid or weekly deliveries during checkout.

Following your checkout, you’ll receive an order confirmation along with a link to register and view your delivery schedule. Simply use that schedule to skip, change or cancel your deliveries at any time.

Each Petalfox bouquet comes with a hand designed and arranged small moment bouquet that will brighten your home, workspace or wherever you decide to place it. We curate one arrangement per week. The unique varietals we choose are selected with the hope that we’ll be sharing a flower with you that you might not have seen before. You’ll also receive a packet of flower food and a flower care card to help you make your blooms last as long as possible.

Right now we're feverishly working to finish the magic behind the weekly text platform and expect to launch it soon. In the meantime, you can purchase our arrangements one time or set up a delivery based on weekly, bi-weekly, every three weeks or monthly frequency. Click here to learn more and sign up to receive updates on the SMS service.

Please email us at design@petalfox.com for any questions about our Wine & Design / Workshop program.

Please email us at design@petalfox.com for any questions about our Pedal Cart program.

Please email us at design@petalfox.com for any questions or custom orders.

We’re always looking to connect and talk about cool new opportunities! Send us a note with your name, company information and what you want to chat about to design@petalfox.com.

Let us know how we can help! Send us a note at support@petalfox.com.

We are werkin’ to bring you crush-worthy blooms and a uniquely curated experience every week. If you’re for any reason unhappy with your flowers, please give Kelly & Rhenee, co-founders at Petalfox, a chance to make it right.